Return & Refund Policy
We want you to love your order. Please read our policy carefully before purchasing.
Return Window
We accept returns within 14 days of delivery for both defective and non-defective items.
Customized & Personalized Items
Items that have been customized or personalized with a name, group name, or custom text are final sale and are not eligible for return unless they arrive defective or misprinted.
How to Initiate a Return
To start a return, email us at support@partyframework.com within 14 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we cannot be responsible for lost return packages. Original shipping charges are non-refundable.
Restocking Fee
A restocking fee of 20% of the product price will be deducted from your refund on all approved non-defective returns.
Condition of Returned Items
Items must be returned in their original, unworn, unwashed condition with tags attached. Items that do not meet these conditions will not be eligible for a refund and will be returned to the customer.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection within 3 business days. Approved refunds are processed to your original payment method within 5-7 business days. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return your original item (subject to our return policy above) and place a new order.
Defective or Misprinted Items
If your item arrives defective or misprinted, contact us at support@partyframework.com within 14 days of delivery with your order number and a clear photo of the issue. We will replace it at no cost to you. The restocking fee does not apply to defective or misprinted items.
Shipping Damage
If your order arrives damaged due to shipping, please photograph the damage and contact us at support@partyframework.com within 14 days of delivery. We will work with you to resolve the issue.
Order Cancellations
Because our products are printed on demand, orders enter production quickly. Cancellations may be requested within 24 hours of placing your order by emailing support@partyframework.com. We cannot guarantee cancellation after production has begun.